Thank you very much for your review, it's so good to hear that your Mum is happy here at Pennine. We do try to ensure that the move-in is a very planned and pleasant experience for our new residents. Spending this protected one-to-one time with them on day one helps us to get to know them as individuals as well as helping them to feel settled and welcomed from the moment they arrive.<br>I will feed back the comments to the rest of the team.<br>With kindest regards,<br>Lesley & the Pennine Care Centre Management Team