Thank you for taking the time to get in touch. We were deeply saddened that the specific details of your relation’s health necessitated a change of home after so many years of being happily settled with us. As you have mentioned, there has been an in-depth investigation around the circumstances for the move and other areas you raised subsequent to that necessity. We have taken on board the areas recommended for improvement, as we take them seriously every time we receive feedback from our relatives and their loved ones. <br><br>To be clear, our PCS devices (Person-Centred Software) look very much like mobile phones. They are a hand-held, electronic, personal planning system on which our team members continuously record activity throughout every shift, individualised for the care and safety of our residents.