Good afternoon. Thank you for taking the time to write and publish this really lovely and kind 5/5 star review of your experience with our Care Team and Care Home at Primrose House in Westward Ho! North Devon. It's really lovely to read how well your mum has settled in, how friendly the care team are, how much your mum enjoys joining in with activities, and how lovely her room is. I note the comment with regards to staffing. We have several contracts in place with care agencies whom we can call to arrange cover, that being said, they can't always cover at short notice. We ask that our care team members call in and give us as much notice as possible before the start of their shift if they are not going to be able to work their shift (and we take action where people do not do this). It's really important to us (and everybody) that all of our shifts are run with the correct amount of carers on duty. Thank you again for this really kind feedback. Nathan.