Thank you for your feedback, Freya. We appreciate you taking the time to share your grandfather’s experience in our home. All of our team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your granddad’s case. The care provided by our team is aimed at supporting individuals with dementia to remain as independent as possible. We appreciate all of your comments and would welcome an opportunity to discuss this further with you. Please reach out to us at the home https://www.fshc.co.uk/media/27870/2023-complaints-leaflet-fshc.pdf