Thank you for leaving your review, however we are very disappointed you feel this way and consider some of your content as not being factually correct. It is disappointing to us that you leave such a review without taking any opportunity in talking to us about any of your concerns, however, we appreciate this was a very difficult time for you.<br>It is important to note that any care service accommodation is only funded when actively in use.<br>We are deeply sorry for your grandfather's passing in November 2022.<br>We would encourage any opportunity for you to come and talk to us now about any concerns you have raised in your review.