Thank you for taking the time to review our care home Plas Cwm Carw.   I am sorry that your experience of our home was not a good one. Our home is fully compliant with the Care Inspectorate Wales.  All our team are trained on supporting the residents who are living with dementia in the home. We ensure that referrals are made when appropriate to external partners when there is a change to ensure that they receive the care and support needed. I am more than happy for you to contact me at any time to discuss your concerns and comments further.