Thank you for your review, I really appreciate the time you took to submit this. I am pleased to hear that the staff are lovely and helpful and I agree, we do have some wonderful volunteers. I know how important it is for you to be able to speak with your loved ones and I acknowledge your concerns with the Wi-Fi. I can assure you that, as an organisation, we are committed to remedying this for you and your peers who live at Knightwood Court.