Thank you for your feedback. We are always working on improving the environment internally and externally, though at times it can be difficult to decorate a room when someone is in there and some people do not want their room to be changed. We are more than happy to decorate your nan’s room, can you let us know which room it is by speaking to our management and we will get this dealt with right away as with the wardrobe repair. We can also deal with ensuring you are communicated with when toiletries run low. <br>Please feel free to pop in and have a chat and we will get all these points resolved quickly.<br>We would also like to discuss with you how we are able to improve the overall experience for you and your nan, looking forward to hearing from you soon.