Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your loved one. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right for each person and we are reliant on feedback, so fully appreciate you have taken the time to share this. I will be sure to share this with the team and I know they will find this motivational. Warmest regards Highcliffe Care team.