Thank you for taking the time to submit a review. We welcome all reviews as they help us develop and improve our service. Firstly, we would like to offer our condolences to you on your loss. We were saddened to hear your comments about the home, particularly as your mum had enjoyed living in the home over the last 12 months. Our manager has an open-door policy and is deeply regretful that you did not approach him with these concerns whilst your mother was living in the home. Berwick endeavour to ensure that residents' clothes are returned to the correct resident from the laundry and we acknowledge how upsetting it must be if this has not been the case. The manager would be happy to meet with you to discuss your concerns at any time in the future should you wish to discuss this matter further.