Thank you for your review we appreciate your kind words surrounding the pamper session and the mealtime experience for your relative. As previously discussed with the home manager steps were put in place to meet the individual needs of residents that come to Richard House for respite and these will remain in place going forward to ensure all needs are met through their tailored care plan. It was lovely to see your relative return to Richard House following the conversations had and to see the positive and fun day she had.