Thank you for taking the time to bring to our attention the negative experience that you had at St Brendans, for which we are deeply sorry and wish to offer our sincere apologies. We take all feedback seriously and endeavor to use this feedback to improve our service. <br>We are very sorry to hear that you felt there was a lack of empathy and compassion shown to your loved one, which was never our intention. There were failings and lessons to be learned from your experience, and I wish to assure you that your feedback will be used to improve the quality of service. We will always strive to provide an outstanding quality of care to everyone who uses our service and will always acknowledge where improvements can be made and work with the team to ensure that the improvements are made.<br>Once again, we are very sorry that your experience did not meet the high standards we aim to provide. We welcome the opportunity to discuss your concerns raised in more detail so please make contact.