Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel your relative’s experience was not what it should be. We understand this is a very difficult time and want to share our deepest condolences for your loss. We are aware your feedback has already been investigated by the local authority, however, should you wish to raise any further concerns, we would be happy to discuss these with you in line with our complaints policies and procedures. If you wish to discuss this formally with us, please do not hesitate to contact the care home directly or liaise with our support office via Careline@hc-one.co.uk