Thank you for taking the time to share your experience at Penhill. We appreciate your feedback and are delighted to hear that your overall stay was positive.<br>The small oversights in your care are duly noted, and I apologise for any inconvenience this may have caused. We continuously strive to improve our services, and your input helps us identify areas for enhancement. If you have specific concerns or suggestions, We would be grateful if you could provide more details so that we can address them more effectively.<br>We are particularly pleased to hear that the standard of cleanliness met your expectations. Maintaining a high level of cleanliness and hygiene is paramount to creating a safe and comfortable living environment for our residents.<br>Once again, thank you for sharing your experience at Penhill. We value your feedback and look forward to continuously improving our services to provide an even better experience for our residents.