We are delighted that you found our staff to be friendly and the home clean, a testament to our team's dedication to creating a comfortable and safe environment. We appreciate your honesty regarding the food, and we understand how crucial meal satisfaction is for the well-being of our Residents. Your insights are truly valuable and thank you for taking the time to discuss and put a plan in place with me, we are committed to making necessary improvements to enhance the dining experience for your Mum. We genuinely appreciate your feedback and the opportunity to improve.