Thank you for your time to review Elsyng House. We are glad that you like the home's facilities and found the delivery of service by our team professional and friendly. Our care team is striving to provide the best person-centred care to all of our residents. Details on preferred time for the same is requested by the residents on the day or according to the care plan in place. We have checked our care plan records and we were unable to find any discrepancies in the support required. Our day and night teams are responsible for ensuring our residents are monitored according to their personal care plan, and any required changes in the support required are discussed with all residents. <br>Our Deputy Manager will contact you directly to discuss your concerns in detail as your feedback is very important to us and we would like to ensure your comments are listened to and actioned. Thank you once again for your review.