Thankyou for your review, we welcome all feedback.  We recommend all families to raise any concerns or complaints at the time and, preferably, direct to ourselves and then we can try and remedy the situation immediately. This provides a better outcome for our residents. We pride ourselves on being a learning organisation but we find it hard to build on the service that we offer, when the complaint is raised several months later and indirectly via a website. In response to a couple of your points, our furniture is not flat packed but purchased from a specialist care company. Our home is an older building and the bedrooms have varying sizes of en-suites and we may have been able to offer you an alternative bedroom. Our home is known for its delicious, home-cooked food and we regularly post photographs of our 'Cake of The Day' on Social Media.