Thank you for your review. We are sorry you didn't find our information detailed enough upon admission. New residents are provided with a welcome pack which contains information about life at Pax Hill. This usually covers most client's questions. Pax Hill has a dedicated specialist practitioner attached to our GP's surgery who visits weekly, and residents' medical needs are usually attended to in a timely manner. Pax Hill's resident liaison is available most days to assist with any concerns, and care/nursing staff are available seven days a week, 24 hours a day for residents, family and friends to talk to.