Dear Don, thank you so much for your amazing review. You are all very dear to us and of course, part of the Florence family! We have a robust and personalised approach to staff training and development. We recognise this is extremely important when aiming to deliver excellence in personalised care. We have a dedicated training team and all staff have individual training and development plans. We regularly meet with individual staff members and take an active part in supporting with both in-house and formal health and social care qualifications. We run regular workshops and monthly training topics. We take a considered and nurturing approach to staff, their welfare and always work towards improving the quality of their working day. In return, our loyal and dedicated staff take the same approach when caring for the amazing people living at Florence. This is, of course, extended to our wonderful families.