Thank you for your review, we value all feedback as this helps us to improve our service where required. Recruitment is based on skills, values and experience, and all our staff undergo a robust recruitment process where their suitability to support those we are privileged to care for is assessed. It is vitally important our staff can communicate properly with our residents and we ensure this is demonstrated in the interview process. Applicants from all cultures and backgrounds are welcome, as we recognise their contribution to the national and local healthcare economy. Should you experience any specific situations where communication is an issue, please feel free to discuss this with the registered manager at the home.