We continue to be deeply saddened by your family’s 1-star reviews over the past couple of months as we really don’t feel they are a fair reflection of the care we provide at Honey Lane, as shown by our other consistently positive reviews.<br>I can, with certainty, say the cushion your Aunt had was replaced completely, as we confirmed to you and your family at the time and we have never looked to restrict communications with any family members during your Aunt’s time with us. Irrespective of who holds power of attorney, and what communication process they would personally like in place between the wider family and our team, we would always encourage all visitors to let any member of our team know straight away if they find something which needs addressing urgently, so there is no delay in it being dealt with.<br>Please do contact me directly if you would like to talk through anything. With warmest wishes