We appreciate your feedback. Please be reassured that Herne Place is always fully staffed with auxiliary members of the team helping to create a homely atmosphere for each and every resident. The quality of these jobs is audited by our Senior Management, Operational Trainers and Quality Assurance Managers, who visit monthly, as well as unannounced for an unbiased review of what we provide in the home. This is on top of Home Management's daily, weekly and monthly audits. I would like to discuss this further so we can address any specific issues you may have seen during one of your visits. My office is always open for us to have a chat.