Hi, thank you for your review and taking the time to give us your feedback. We do have some wonderful staff who work very hard and really appreciate and value the good feedback. We work very hard to ensure that we have a very low turnover of staff to ensure that our residents always see a familiar face which helps to build trust from the resident to the carer. It is very important that we all work together in the best interest of your mum so that she remains at the centre of everything we do, seeing her as an individual, treated with respect and dignity, and encouraging/supporting her to live life as she desires. All within a homely, friendly, warm and cosy environment - within a 'can-do' culture. Once again thank you