Thank you, J L, for taking the time to leave us your feedback. We pride ourselves in offering the best possible environment and care to all our residents and we are saddened to hear this may not have been the case for your relative at The Laurels Care Home. We can assure you any feedback made is being actively dealt with and resolved. If you wish to reach out in the meantime please get in touch via feedback@fshc.co.uk. Thank you again for taking the time to leave your review.