We are all truly very sorry for the loss of your dear mum. Your review of Upton Manor is so heartwarming, and thank you for recognising all the staff. We are fortunate to have such an incredible and hard-working team, who genuinely deliver person-centred care to all of our residents. Everyone sends their best wishes and they smiled when you mentioned the buzzer! Don't forget, you are both welcome at any time, if you ever fancy a coffee please come on in. Thank you again, from all of the staff.