Thank you for your review, we value all feedback as this helps us to improve our service where required. Your friend has stayed with us for respite care several times now and no concerns have been raised on any of these occasions other than her next of kin who requested support with meals, and this was dealt with immediately at the time. We have reviewed the care files and have found no cause for concern; all aspects of your friend’s care needs have been met. Additionally, the next of kin, with whom we have spoken, was very happy with the care during the resident’s time with us. Recent catering audits and internal assessments have found the home to be operating to the expected standards with no issues raised. Should you wish to discuss this further, you are welcome to liaise with the Home Manager at Coppice Court.