Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments, but we are sorry to hear you have experienced some issues with missing items. We would be happy to support you with locating these if this matter has not already been resolved. Please can you share a brief description of each item with the home manager with a review to addressing this. The home manager would be happy to meet with you at your convenience to ensure this has been put right.