Thank you for the review. Our care service is 24 hours care 7 days a week, we have the same team on over the week as weekends, therefore the care should always be to the best possible standards. We do have limited need for reception team at weekends and at times there is a delay in answering the door as the care team are providing interactions with the people we support. I will discuss this fully with the team and ensure care is always as we expect 24 hours a day, 7 days a week and that doors are answered without delay. I am glad to hear the internal decoration is making a positive impact, bedrooms are changed as needed and when vacant to ensure minimal disruption to the people we support, we will continue to review and make more positive changes. Thank you again for your feedback.