Hello Linda. Thank you for this feedback. It's lovely to know that you are happy with the service provided. I note your comments with regard to the care team being overworked and underpaid. This is a very broad statement. We do not believe that our care teams are overworked. We recruit to ensure that we employ enough people to enable our care team members to work their contracted hours - and they can request more if more are available. If there are gaps on the rota we have a number of contracts with agency staff providers who can provide fully qualified and vetted cover at short notice (or planned in advance) as needed. With regards the the issue of rates of pay. We certainly try to remain competitive in this regard, ensuring that we are amongst at least the top 25% of employers in our areas (Devon and Cornwall). To be able to pay more we would need to charge more for the care provided. It's a difficult balance to achieve. Kindest regards.