Hi Samantha, thanks for coming in to see me, it was useful to discuss your review and confirm that following investigation no clinical points could be upheld. We were able to demonstrate that blood sugars had been high as opposed to low, with no weight loss noted, that food stock was plentiful and snacks were available 24/7. We acknowledged that mum was fussy about food so have asked her to meet with the chef, and that staff would continue to offer 3 choices of food and drink at least 4 times daily. I said that I sample meals most days and that you would review our 28 day menu. As for smells, we already have ordered new corridor flooring as part of our £500,000 refurbishment plan following the takeover, as for the room smell we spoke to your mum today, she is reluctant to shower more than once per week and would prefer her room not to be cleaned, we will of course continue to seek her consent daily and do our very best to help.