Thank you for taking the time to leave such a heartfelt, honest review of our home. At Baycroft, we understand how difficult it can be to come to the decision to move your loved one into a care home, aswell as the anxiety this can cause to the family members involved to know that you felt relieved and reassured following your first interaction with the management team is such a wonderful thing to hear. It is so lovely to know that you feel welcome and part of our Baycroft family on your visits, aswell as having the peace of mind that Mum is in a safe environment, being supported with all aspects of her care and wellbeing. Thank you once again for your kind words; I will ensure that they are shared with our dedicated team.