Dear Michelle, we were extremely disappointed to read your review. <br>As a team we cared for your relative from her admission to Mandeville Grange on the 6th March this year, two months later at her care review, by your own admission your relative had never been happier and you were very complimentary about the care provided.<br>Sadly there was a breakdown in relationship between you and our staff team. <br>As detailed in the meeting held, we can not tolerate shouting or abuse towards our staff and you were requested to speak to our Manager in a respectful tone going forwards. <br>We were saddened that we could no longer meet your relative’s care needs and as such gave notice for her to find a better suited care setting. <br>We welcome constructive criticism and feedback as we are continually striving to improve our service.<br>However, we do not believe your review is reflective of the standard of care our team provides.