Thank you for taking the time to share your experience with Sutton in the Elms. We are delighted to hear that we could provide understanding and helpful care during what we understand must have been a difficult and stressful time for your mother. Our staff at Sutton strive to go above and beyond to assist our residents and their families. We are proud of our team's commitment to exceptional care and support. We understand that transitioning from independent living to a care home can be challenging for families and their loved ones. It warms our hearts to know that our staff was always on hand to help and support your mother during this period. Our employees are the backbone of our home and we are grateful for their dedication and compassion. Thank you for highlighting our team's level of care and commitment. We appreciate your kind words and are honoured to have been entrusted with your mother's care. We will strive for excellence in providing the best possible experience.