We are sorry to read your comments below and confirm this is a total contradiction to the thoughts and comments made by family involved in Mom’s care, of whom we built a positive relationship with. Visitors must not be under the influence of alcohol or other and all visitors should display nonaggressive behaviour to both staff and residents.  We understand that you were at times unable to meet these criteria. We confirm that Mom remained safe and well cared for within our care village and the family involved in Mom’s care remained happy and supported.