Thank you for your feedback. We are delighted with the positive comments and scores for Chichester Grange, particularly for the activities and the cleanliness of the home. Regarding staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team in order to ensure that care is safe and appropriate for residents’ needs at all times. We were surprised to read your feedback about staffing levels at lunchtime. We work to a protected mealtime policy, which ensures that all staff members are present in the dining rooms during the mealtime period. However, we do take your concerns seriously, and we will undertake a review of our mealtime service with the head chef to ensure we provide the very best experience for residents. Please do not hesitate to contact the home manager if you would like to discuss this in more detail.