We are sorry to hear that you are unhappy with aspects of your sister-in-law’s care here at Willows. We are also extremely surprised to hear this, given that neither our resident nor any members of her family, yourself included, have ever mentioned anything like this before. However, we take all feedback, including complaints, very seriously and use it to improve our services. Please get in touch by calling the home on 01708 765899 or you can catch me during your next visit. My door is always open so we can talk about this and address your concerns at your earliest convenience. You can also use our new digital reception to provide feedback on your visit, your relative’s care or any other aspect of the home, and also request a call or meeting. Or you can contact our Quality & Compliance team, in confidence, via 07810 487150 or quality@canfordhealthcare.co.uk.