My sincere condolences to you and your family. We always strive to fulfil the needs of our residents and their families to their complete satisfaction and we are incredibly saddened that you are unhappy with the services we have provided. As an organisation we take all concerns extremely seriously and have a robust complaints procedure in place. If you would like to find out more then please either contact our head office or you can find the complaints procedure in the policies section at the bottom of our website www.quantumcare.co.uk