Thank you for taking the time to leave a review. At Greville House we set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Unfortunately, we cannot give out confidential information about residents in our care to those who are not a resident’s next of kin. We understand that this complaint has been processed and note that you have since asked for this complaint to be closed. We would like to reassure anyone reading this complaint that social services have spoken with the resident in question, who expressed their love for Greville House and satisfaction with the staff’s excellent treatment.