Dear Debra,<br>Thank you for sharing your positive experience with us. We're thrilled to hear that your mum's transition in April was met with a friendly and welcoming team. Providing reassurance and support is our top priority and we're pleased we could make a positive impact.<br>Your feedback on the team's excellent care for your mum's personal, physical and mental well-being, as well as their swift resolution of any difficulties, is truly appreciated. We're glad to have created an environment that feels like a family.<br>We also value your positive remarks about the Farmhouse group chat and we're committed to maintaining open communication and a sense of community.<br>Thank you for entrusting us with your mum's care. If you have any specific suggestions or feedback, please feel free to reach out. We look forward to continuing to provide excellent care.