Thank you for taking the time to leave your review, we’re sorry to learn of your experience during the early days of your mum's stay at Hurstwood View Care Home, please accept our sincere condolences on the passing of your mum. We understand that you had discussed your concerns with the General Manager at the time, however, if you do not feel they have not been suitably resolved, please reach out to us so we can support you further. We can be contacted at feedback@barchester.com Kind regards Feedback Team.