Thank you for taking the time to write this review. This feedback is important and I will make sure it is shared with the team. One thing to note is that we operate electronic care planning and notes which is input via devices (similar to mobile phones). The team use these to record the care delivered to our residents and we ask that they do this at the point of delivery so as not to miss information pertaining to a resident's care day. Please be assured that as the Provider, we meet with the Home Manager regularly for updates. Moving forward, we will also be joining the resident meeting once per quarter, so please look out for these. We look forward to meeting you soon.