Thank you for taking the time to leave us a review. We’re sorry to read of your concerns again and that they remain unresolved following conversations with the home and a formal response provided. The team really loved caring for your mum over the last few years, from 2021 and until recently when she was moved to a more convenient location for family members. They’re saddened to read these comments and would really like to understand how they can further help and support, as your feedback is incredibly important, so please email us  feedback@barchester.com with any further details. Kind Regards, Barchester’s Customer feedback Team