Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words about our compassionate and polite colleagues and our prompt and professional handling of concerns. We kindly ask you to reach out to our manager directly. They would be happy to discuss anything further with you and address any specific concerns you may have. Your feedback is invaluable to us as we strive to provide the best possible care and well-being for our residents. Thank you again.