Hello and thank you so much for your review. It is a pleasure to have your brother under our care. We appreciate your kind review and we will endeavour to hit the 5 out of 5 mark in the areas you scored us as a 4. As you will have noticed, the home has a new management team in place who are driving up the standards of care. Keep talking to my team and pointing out areas you feel we can improve further. See you soon.