Thank you for taking the time to share your experience at Kynnaird House with us. We're delighted to hear that your friend has received excellent care since moving into our nursing home. Providing a warm and welcoming environment is at the forefront of our mission, and we're glad to hear that this has been reflected in your friend's time here. <br>We're pleased that our team has been attentive to her needs and that outside services have been employed promptly. Our team takes great pride in listening to and acting upon requests, so we're thrilled that your friend feels heard and supported. It's reassuring to hear that your friend feels safe and warm, and has companionship when she wants it. Our team understands how crucial it is to provide personalised care to each of our residents, and we're glad that your friend has had a positive experience with us. <br>We appreciate your kind words and look forward to continuing to provide compassionate care to our residents.