Many thanks for taking the time to review Friends of the Elderly Malvern.  We pride ourselves on providing excellent care at Friends of the Elderly and I was concerned to read your review. I understand that the care team worked with yourself and other members of your sister’s family, including her husband, and I would be keen to discuss your concerns with you in more detail. Would it be possible to contact me at comms@fote.org.uk with your details so that I can look into this further? Kind regards