Thank you for taking the time to write this review. I am happy to hear you and your mum feel the staff are caring and supportive; I will pass your comments on to the team. I have noted your comment regarding staffing levels and am very sorry that you feel this is the case. Please be assured the home is fully staffed, and all our team members are employed directly by New Care, we do not use any agency staff. On occasion, due to short-notice sickness, the home can appear to have fewer staff. On such occasions, care staff are offered extra shifts and the ancillary team, who are all fully trained in the delivery of care assist residents. If you would like to discuss the staffing model or anything else, please do not hesitate to speak to me.