Thank you for taking the time to share your feedback about Washington Lodge. We are deeply sorry for your grandmother's experience of our home and want to assure you that the safety and well-being of our residents remain our top priorities. Regarding your concerns about the staff, we want to emphasise that our team, including agency staff, receive comprehensive training to ensure the highest standards of care. We understand the importance of effective communication and responsiveness, and we apologise if you have felt otherwise. We are committed to working together to address any outstanding issues. To further discuss your concerns and explore resolutions, we would appreciate the opportunity to connect with you directly. Please feel free to contact myself at lyndsay.martin@qualiacare.co.uk.<br><br>Thank you again for your feedback.