Thank you so much for taking the time to leave a review.<br>Each of our homes has a rolling environmental plan which is regularly reviewed to keep on track. Often in care homes part of that plan are also the bits of the home you don't see but I will follow up on the points you raised.<br>All team members should wear name badges so I'll raise this with the home manager.<br>It's good to read that you feel the staff do a great job. We think so too!<br>With best wishes.