Thank you for your kind words about the team and the atmosphere at Snowdrop House, we are delighted to hear this. Sorry to read your comment regarding the temperature of the food, residents dining experience is highly important to us, and we always aim to deliver high quality, tasty warm nutritious meals to residents. To ensure food stays warm we use a plate warmer and rotate the plates. Please be rest assured this is something the Home Manager is regularly checking as part of her dining audit. If you have any further concerns, the Home Manager's door is always open.